Privacy Policy

Who we are

United Sporting Institute (USI) operates the USI Parents Library at unitedsportinginstitute.com. USI is an independent Australian football education organisation. This policy explains how we collect, use, store, and protect your personal information.

For all privacy matters, contact us at play@unitedsportinginstitute.com. We will respond within 30 days.

What information we collect

We collect only what we need to operate the service.

When you create a free account, we collect your email address, first name, last name, and your Australian state or territory. When you upgrade to full membership, your payment is processed entirely by Stripe. USI does not see, store, or have access to your card number or banking details. We store only a Stripe customer reference so we can manage your subscription.

When you use the site, we collect standard technical information through Google Analytics 4. This includes pages visited, time spent on pages, general location (city or region level), device type, and how you found the site. This data is aggregated and anonymous. We use it to understand how the library is being used and to improve content and navigation.

If you submit a question through Ask USI or an article request, we store that content along with your member account reference.

How we use your information

We use your information to operate your account, provide access to the library, process your subscription, and communicate with you about your membership.

If you are a member, we will send you emails about new articles and library updates. Every email includes an unsubscribe link. If you unsubscribe, we will stop sending marketing emails promptly. We will still send transactional emails such as password resets and subscription receipts.

We do not sell your information. We do not share your information with third parties for their marketing purposes.

Third parties we use

We use a small number of third-party services to operate the site. These are Stripe for payment processing, Google Analytics for anonymous site analytics, and an email delivery service for transactional and notification emails. Each of these services has its own privacy policy governing how they handle data.

We do not use Facebook Pixel or any other social media tracking on this site.

Cookies

The site uses cookies to keep you logged in between visits. We also use Google Analytics cookies to measure site usage. These analytics cookies do not identify you personally. You can disable cookies in your browser settings, though some site features such as staying logged in will not work without them.

Who can use the service

You must be 18 or older to create an account. The library content covers children aged 4 to 16, but membership is for parents and guardians only. We do not knowingly collect information from anyone under 18. If you believe a person under 18 has created an account, contact us at play@unitedsportinginstitute.com and we will remove it promptly.

How we store and protect your information

Your data is stored on a secured server. Passwords are hashed using industry-standard methods and are never stored in plain text. We do not store payment card information. Access to member data is restricted to authorised USI administrators only.

No method of transmission over the internet is completely secure. We take reasonable steps to protect your information but cannot guarantee absolute security.

How long we keep your information

We keep your account information for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or accounting purposes.

Your rights

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request corrections to that information, and request that we delete your information.

To make any of these requests, email us at play@unitedsportinginstitute.com. We will respond within 30 days. We may need to verify your identity before actioning a request.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of the site after any changes constitutes your acceptance of the updated policy. If the changes are significant, we will notify members by email.

Complaints

If you believe we have mishandled your personal information and are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.